You can move in as soon as your tenancy agreement starts. If the apartment is empty, that could even be on the next weekday!
You will get the keys to your new apartment on the start date of your tenancy agreement at the latest. Your Joo representative will let you know when and where you can pick them up before your moving in date, so keep an eye on your email! Unless you're told otherwise, the keys can be picked up at the nearest Joo office at an agreed time. Please remember to bring a photo ID with you.
You’ll find the contact details of our offices here.
What if I can’t pick up the keys at the designated time?
Let us know whether you prefer to pick up the keys at R-Kioski for a €15 surcharge or whether you’d like to authorise someone else to pick them up for you.
Your authorisation needs to include the following: your name and personal identity code, the name and personal identity code of the person you’re authorising to pick up the keys, the address of the apartment, date, time, and place as well as your signature.