If you have problems using Jooppi, try reloading the page, restarting the browser, or closing and reopening Jooppi if you're using it via your home page.
Please note, that Jooppi is available only to private customers. If you're a corporate customer, our customer service team will be happy to assist you.
Have You Already Created a Jooppi Account?
Creating a Jooppi account starts with strong authentication using your online banking credentials or Mobile ID. If you have not completed the authentication process, your account has not yet been created.
When selecting Create Account, please follow these steps:
- Complete strong authentication first
- Once your identity has been verified, enter your email address and create a password
- Verify your account using the code sent to your email from no-reply@kenno.pandia.fi
- You will receive a notification confirming that your email address has been verified
After this, you can log in to Jooppi. Please note: When signing in, your email address must be entered exactly as it was when you created your account, including any capital letters.
Not Receiving the Verification Code by Email?
Have you already created a Jooppi account? If you are trying to sign in or request a new password but have not yet created an account through strong authentication, you will not receive a password reset email. In this case, select Create Account and follow the instructions in the section Have You Already Created a Jooppi Account?
If you have completed strong authentication but have not finished creating your account by verifying your email address with the verification code, click Log in and then Email address not verified?. From there, you can request a new verification code to be sent to your email.
Once your email address has been verified, you will be able to sign in. Please also check your spam or junk mail folder to make sure the verification email has not been filtered there.
Forgot Your Password?
Select Log In and then Forgot Your Password? Enter your email address, and a verification code for resetting your password will be sent to you.
The verification code will be sent from no-reply@kenno.pandia.fi.
If the issue persists, please contact our customer service team via the Jooppi chat or send an email to joo@joo-kodit.fi.
If the issues persist, please get in touch with our customer service either via the chat in Jooppi or via email at joo@joo-kodit.fi