Frequently asked questions

Renting an apartment

Where are Joo rental apartments located?
Who can rent a Joo apartment?
Renting a Joo apartment
How can I arrange a viewing? Can I rent an apartment without seeing it first?
Do I need to pay a deposit?
How soon can I move in and how do I get the keys?
How long is the tenancy agreement valid?
Are pets welcome in Joo Kodit rental apartments?

Jooppi

What is Jooppi and who can use it?
How do I sign up to Jooppi?
I forgot my password, what should I do?
What should I do, if I don't have a Finnish bank ID?
Can I download Jooppi to my devices?
What should I do if Jooppi doesn’t work?

Living in a Joo rental apartment

Should I take out home insurance?
What about electricity, water and internet?
Where can I find the move-in inspection checklist?
How can I get in touch with the maintenance company?
What should I do if something needs fixing in the apartment?
What does it cost if I lose my keys or break something in the apartment?
What can I hang up on the walls of my apartment?
Can I rent a parking space?
Can I book a sauna shift?
How can I use the shared car of the apartment complex?
Am I allowed to smoke in the apartment?
Can I exchange one Joo Kodit apartment for another?

Rent bills

When will I get my rent bill and when is its due date?
How do I get my rent bills?
How does your rent billing work for corporate customers?
Can I use Kela’s general housing allowance to pay my rent bill?
I received a letter from Intrum, what should I do?
How do I contact rent management customer service?

Ending the tenancy

How do I terminate my tenancy of the apartment or parking space?
How long is the notice period for tenants?
Where can I find the end of tenancy cleaning instructions?
When will I get my deposit back?
Where do I return my keys?
Etsitkö uutta kotia? Joo!

Looking for a new rental apartment?

If you answered Joo, take a look at our available apartments. You’re also welcome to give us a call and tell us about your ideal home. The Joo team is always here for you.