You will need a Finnish bank ID for authenticating your Jooppi account. If you don't have a bank ID, see the instructions here.
Our customer services are here to help
via chat on Jooppi app
via email at joo@joo-kodit.fi
by phone on 020 766 1390 weekdays from 8 a.m. to 3 p.m. Cost: mcc/lnc.
In case you need urgent help due to sudden disturbance or damage, please contact property maintenance. Contact details can be found on Jooppi app or on the bulletin board of your apartment complex.