You will need a Finnish bank ID for authenticating your Jooppi account. If you don't have a bank ID, see the instructions here.
Our customer services are here to help
via chat on Jooppi app
via email at firstname.lastname@example.org
by phone on 020 766 1390 weekdays from 8 a.m. to 3 p.m. Cost: mcc/lnc.
If the issue needs immediate attention (e.g. broken windows, water leaks), please contact the emergency hotline of the maintenance company for your home. You’ll find their contact details on Jooppi app or on the bulletin board of your apartment complex.