Joo rental apartments residents' pages

For residents

You’ll find all our services for residents here

Jooppi - our web app for carefree rental living

Prepare for your move
Check out the services and communal spaces of your apartment complex
See the contact details of the maintenance company
Make service requests
Manage agreements
Get exclusive benefits
Chat with us

You will need a Finnish bank ID for authenticating your Jooppi account. If you don't have a bank ID, see the instructions here.

Our customer services are here to help

via chat on Jooppi app
via email at joo@joo-kodit.fi
by phone on 020 766 1390 (Monday and Friday from 9 a.m. to 3 p.m, Tuesday to Thursday from 9 a.m. to 2 p.m. Local and mobile call rates apply.)

Billing

Joo Kodit billing is handled by Ropo. If you have questions about paying the bills, please contact Ropo in the MyRopo service or see their other contact details here.

If your tenancy agreement lists Niskanen Residential or Jaakko Niskanen as the property owner and you have questions about your bills, please contact Joo Kodit customer service.

Does something need fixing in your home?

Request maintenance in the Jooppi residents' app. In case you need urgent help due to sudden disturbance or damage, please contact property maintenance. Contact details can be found in Jooppi, or on the front door or the bulletin board of your apartment complex.

Living comfort

Making everyday life easy and carefree is the essence of our rental apartments. However, if your neighbour is disturbing you with their noisy or restless habits, we kindly encourage you to let us know by using this form, so we can promptly address them for you.

Are you on our mailing list yet?

House rules

Explore Joo Kodit's house rules, apartment maintenance guidelines, end of tenancy cleaning instructions, and price list.

Picking up keys

Where can I get the keys to my new home?

Returning keys

Where do I return my keys when I'm moving out?

Other services

A poster waiting to be hung on the wall. A hammer and nails on the table.

Joo Fixer

Can we help you with little fixes at home? The answer is Joo! Joo Fixer is a free extra service for Joo Kodit residents at selected apartment complexes. The always helpful Joo Fixer is happy to help with little practicalities in your new home, from installing light fixtures or a washing machine to putting up pictures and mirrors. Doesn't that sound carefree?

A modern car in the courtyard of an apartment complex.

Shared cars

Wouldn't it be great if you could pick up a car from right outside your apartment block? At some of our apartment complexes you can do just that, thanks to the residents' shared car. Affordable and ideal for bringing back heavy shopping, cruising to your hobbies, or going away for the weekend. You'll find detailed instructions in the Jooppi app if your apartment complex offers a shared car.

Parcel machine in the courtyard of an apartment complex.

Delivery box

Picking up and sending parcels is now really carefree, as some of the apartment complexes have iBoxen or PostNord delivery boxes installed in the yard. You'll find more information in the Jooppi app if your apartment complex offers this service.

A piece of cake on a plate with a cup of coffee next to it.

Joo Hetki

At the Joo Hetki café in Toppilansalmi, Oulu, you can enjoy tasty treats at any time of the day. You get exclusive discounts at the café with your Joo Card. Joo Hetki doubles as a venue for different residents' events and can also be rented for private use.

Joo.Arena

Say Joo if you'd like to exercise more for less! At Joo.Arena in Kirkkonummi you'll find a wide range of sports activities from which to choose. Enjoy our discounts for Joo Kodit residents.

A workspace with multiple workstations. The workstations have adjustable tables, chairs, and additional monitors.

Joo Work

Room for thinking in Turku Herttuankulma. As a Joo Kodit resident, you can use the attractive Joo Work remote working space for working or studying. If you live in Herttuankulma, read more in the Jooppi app.