Forms
How can we help you? Do you need something fixed or are you planning to move on from your Joo apartment? The easiest way to manage your home is to download our Jooppi app. You need a Finnish bank ID for signing up. If you don't have a bank ID, you can use the forms and contact details on this page.
Joo customer service
We’re here to help banish your worries or celebrate the good times together. Whether you’d like to discuss the concerns or joys of living in your Joo apartment, we’re happy to hear you out.
020 766 1390 (Monday and Friday from 9 a.m. to 3 p.m, Tuesday to Thursday from 9 a.m. to 2 p.m. Local and mobile call rates apply.)
Billing
Joo Kodit billing is handled by Ropo. If you have questions about paying the bills, please contact Ropo in the MyRopo service or see their other contact details here.
Read more and see our frequently asked questions.
If your tenancy agreement lists Niskanen Residential or Jaakko Niskanen as the property owner and you have questions about your bills, please contact Joo Kodit customer service.
Does something need fixing in your home?
In case you need urgent help due to sudden disturbance or damage, please contact property maintenance. Contact details can be found on the bulletin board in the lobby of your apartment complex. You can also order name changes for the door and door openings via the maintenance service. They also handle tasks related to heating, ventilation, drains, sinks, toilets, and sockets.
If your matter concerns home appliances, fixed furniture, a lost key, or a complaint about service and maintenance, please make a maintenance request:
Living comfort
Making everyday life easy and carefree is the essence of our rental apartments. However, if your neighbour is disturbing you with their noisy or restless habits, we kindly encourage you to let us know, so we can promptly address them for you.
New tenant, looking for a move-in inspection checklist?
The move-in inspection checklist helps us keep a record of the status of the apartment. Please fill in the form within 5 days of moving in even if nothing is wrong or missing in the apartment.
Joo Fixer
Joo Fixer is a free service by Joo Kodit, available at selected cities. The always helpful Joo Fixer is happy to help with little practicalities in your new home, from installing light fixtures or a washing machine to putting up pictures or mirrors.
Ending the tenancy
To terminate the tenancy agreement of your apartment or parking space, please fill in the tenancy termination notice.
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