Forms

Carefree rental living? Joo.

How can we help you? Do you need something fixed or are you planning to move on from your Joo apartment? The easiest way to manage your home is to download our Jooppi app. You need a Finnish bank ID for signing up. If you don't have a bank ID, you can use the forms and contact details on this page.

Joo customer service

We’re here to help banish your worries or celebrate the good times together. Whether you’d like to discuss the concerns or joys of living in your Joo apartment, we’re happy to hear you out.

joo@joo-kodit.fi
020 766 1390 (Weekdays from 8 a.m. to 3 p.m. Cost: mcc/lnc.)

Please note: our customer service is closed on Friday 9 June. You can send us email or leave a message via chat in the Jooppi app, and we'll get back to you the next week.

In case you need urgent help due to sudden disturbance or damage, please contact property maintenance. Contact details can be found on the house notice board.

New tenant, looking for a move-in inspection checklist?

Please fill in our move-in inspection checklist within 5 days of moving in. You can do it online here.

Questions about paying your rent?

If you want to change the due date of your rent bill or you have difficulties in paying your bill, please get in touch and we’ll see what we can do.

Please note: our customer service is closed on Friday 9 June. You can send us email or leave a message via chat in the Jooppi app, and we'll get back to you the next week.

vuokravalvonta@joo-kodit.fi
020 766 1390 (Weekdays from 8 a.m. to 3 p.m. Cost: mcc/lnc.)

Maintenance requests and other service requests

If your request isn’t urgent, please fill in the maintenance request form below. Our maintenance team will contact you soon to fix the issue.

If the problem needs to be dealt with immediately (e.g. broken windows, water leaks), please contact the emergency hotline of the maintenance company for your home. You’ll find contact details for the maintenance company on the bulletin board in the lobby of your apartment block.

Joo Fixer

Joo Fixer is a free service by Joo Kodit, available at selected apartment complexes. The always helpful Joo Fixer is happy to help with little practicalities in your new home, from installing light fixtures or a washing machine to putting up pictures or mirrors.