Contact us

Joo customer service

joo@joo-kodit.fi

020 766 1390 (Weekdays from 8 a.m. to 3 p.m. Cost: mcc/lnc.)

Chat on Jooppi app for residents

Psst! We are currently making updates to the Jooppi app, which may cause some residents to experience sign-in issues. Some of Jooppi's content may not be visible to logged-in users. The updates will be completed during next the week (from 2 December to 8 December).

Customer service's exceptional opening hours:

  • Closed on Independence Day 6 December 2024

  • Phone line is closed on 23 December 2024, but chat is open from 9 a.m. to 3 p.m.

  • Closed on Christmas Eve, Christmas Day and Boxing Day 24–26 December 2024

  • Closed on New Year's Day 1 January 2025

  • Closed on Epiphany 6 January 2025

In case you need urgent help due to sudden disturbance or damage, please contact property maintenance. Contact details can be found on Jooppi app or on the bulletin board of your apartment complex.

If you live in a Joo apartment and want to make a maintenance request or terminate your tenancy agreement, please open Jooppi app or read more on our residents' page.

Billing

Due to technical error, December rent invoices have incorrect payment information. Please read more here.

Joo Kodit billing is handled by Ropo. Read more and see the contact details here.

If your tenancy agreement lists Niskanen Residential or Jaakko Niskanen as the property owner and you have questions about your bills, please contact Joo Kodit customer service.

Our office locations

Kauniainen

Tunnelitie 1, 02700 Kauniainen

Our office is on the ground floor, at the crossroads of Tunnelitie and Kauniaistentie.

Vantaa

Spinellikuja 5, 01700 Vantaa

Our office is on the ground floor, at the crossroads of Spinellipolku and Syväkiventie.

Tampere

Itsenäisyydenkatu 3 LH 7, 33100 Tampere

You’ll find us on the ground floor of the Luminary apartment block. Getting here is easy, as we’re right next door to the railway station, bus stops, and tram stops.

Pirkkala

Kauppiaankatu 17 A, 33960 Pirkkala

Our street-level office is right next to the road. The navigator will direct you to park at the start of Kauppiaankatu, but please drive all the way to the top of the hill.

Turku

Fatabuurinkatu 5B LT1, 20200 Turku

Our office is located at street level. You'll find us at the corner of the apartment complex, next to the daycare centre.

Vaasa

Please contact us to arrange a viewing or to pick up your keys.

joo@joo-kodit.fi

tel. 020 766 1390 (Weekdays from 8 a.m. to 3 p.m. Cost: mcc/lnc.)

Oulu, Limingantulli

Limingantie 4, LT 1, 90400 Oulu

Our ground floor office is located on a pedestrian street. If you arrive by car, you can find two guest parking spaces in the parking lot next to the office.

Oulu, Toppilansalmi

Satamatie 5, 90520 Oulu

You'll find our office at the Joo Hetki café, at street level at the apartment complex. If you're arriving by car, the easiest place to park is outside the K-Supermarket. Please remember the parking disc!

Joo Hetki

Satamatie 5, 90520 Oulu

joo.hetki@joogroup.fi

puh. 0400 215 090

joohetki.fi

Joo. Group

About Joo Group

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