You can get the keys to your new home from Joo Kodit offices. Our rental representative will let you know in which office and when exactly your keys are ready to be picked up. Our offices are open by appointment.

Please remember to bring a photo ID with you.

Our office locations:

Kauniainen Tunnelitie 1, 02700 Kauniainen. Our office is on the ground floor, at the crossroads of Tunnelitie and Kauniaistentie.

Vantaa Spinellikuja 5, 01700 Vantaa. Our office is on the ground floor, at the crossroads of Spinellipolku and Syväkiventie.

Turku Fatabuurinkatu 5B LT1, 20200 Turku. Our office is located at street level. You'll find us at the corner of the apartment complex, next to the daycare centre.

Tampere / Pirkkala Kauppiaankatu 17 A, 33960 Pirkkala. Our street-level office is right next to the road. The navigator will direct you to park at the start of Kauppiaankatu, but please drive all the way to the top of the hill.

Oulu, Limingantulli Limingantie 4, LT 1, 90400 Oulu. Our ground floor office is located on a pedestrian street. If you arrive by car, you can find two guest parking spaces in the parking lot next to the office.

Oulu, Toppilansalmi Satamatie 5, 90520 Oulu. You'll find our office at the Joo Hetki café, at street level at the apartment complex. If you're arriving by car, the easiest place to park is outside the K-Supermarket. Please remember the parking disc!

Vaasa Please contact us to arrange a viewing or to pick up your keys.

joo@joo-kodit.fi

tel. 020 766 1390 (Weekdays from 9 a.m. to 3 p.m. Cost: 8.35 cents/call + 16.69 cents/min.)

You can authorise someone else to pick up the keys from a Joo Kodit office on your behalf. Please agree an exact time with our rental representative. Our offices are open by appointment.

In case you want someone to get the keys for you, please write a letter of authorisation that includes the following: the name and personal identity code of the resident, the apartment which the letter of authorisation concerns, the date and time as well as the resident's signature. The person picking up the keys must bring a photo ID.

Download a letter of authorisation here.

You can also agree with our rental representative that you pick up the keys from R-kioski for a €15 surchange. Please check the R-kioski opening times beforehand.

If you are moving to Oulu, the easiest way to get the keys is from the key lockbox located at the Joo Kodit office. Read more below.

You can agree with our rental representative that you pick up your keys from the key lockboxes at the Joo Kodit Oulu office. The lockboxes are located at Limingantie 4, LT 1, 90400 Oulu.

We'll send you a message with the door code to open the front door as well as the code for the lockbox. In case the door code doesn't work or you can't open the lockbox, please call Kiinteistöhuolto Jurvelin's 24/7 hotline for help on 010 8216 009.

How to use the key lockboxes

Opening the lockbox

1. Please enter the code you received via text message on the keypad of the lockbox and press OK. If you prefer to use a QR code, you'll find a link to the QR code in the message. The link will take you to a page with the QR code and further instructions.

2. The system opens the lockbox associated with the code. Pick up your keys and close the lockbox.

3. All done? Perfect! You're ready to move in to your new home.

Did something go wrong? This should help:

1. Please ensure that you keyed in the correct code. There are two separate codes in the text message you received. One is for the front door of the office and the other is for the lockbox. You can also try to open the lockbox with a QR code, which you can find via a link in the same text message.

2. Make sure that all the lockboxes are closed and wait a moment. Then key in the code on the keypad again.

3. If you see the following text – "tuntematon koodi, syötä uusi" ("unknown code, please enter a different one") – press C, write the code again, and then press OK. This will reset the code.

4. If it doesn't say "Anna koodi" ("Enter code") on the screen, the lockbox is stuck, and you've already tried the first three troubleshooting options here, no worries! Please call the technical support of the lockbox system on 040 623 9518 (open 24/7). They'll be available to help you around the clock.

Please take note of the following, too:

The keys will open the lockbox for 72 hours (3 days) from the time the message was sent to you. If the code has expired, please contact the Joo Kodit customer service. Kindly also let us know if you've lost the message with the code.

The Joo Kodit customer service is open on weekdays from 9 a.m. to 3 p.m.:

joo@joo-kodit.fi or 020 766 1390