Pick-up from a Joo Kodit office
You can get the keys to your new home from Joo Kodit offices.
Joo Kodit Limingantulli office
Limingantie 4, LT 1, 90400 Oulu
Our ground floor office is located on a pedestrian street. If you arrive by car, you can find two guest parking spaces in the parking lot next to the office.
From Limingantulli you can get the keys to Kempele and Oulu city center, Karjasilta, Metsokangas, Hiironen, Taka-Lyötty, Kynsilehto, Oulunsalo, Kiulukangas, Tuira, Kakkuuri, Maikkula, Kivikkokangas, Vanhatulli, Vaara and Etu-Lyötty.
Our office is open by appointment. Our rental representative will let you know when your keys are ready to be picked up.
Joo Kodit Toppilansalmi office
Satamatie 5, 90520 Oulu
You'll find our office at the Joo Hetki café, at street level at the apartment complex. If you're arriving by car, the easiest place to park is outside the K-Supermarket. Please remember the parking disc!
From Toppilansalmi you can get the keys to Toppilansalmi, Linnanmaa, Ritaharju, Lipporanta, Alppila and Välivainio.
Our rental representative will let you know when your keys are ready to be picked up.
Authorising a friend
You can authorise someone else to pick up the keys from a Joo Kodit office on your behalf. Please write a letter of authorisation that includes the following: the name and personal identity code of the resident, the apartment which the letter of authorisation concerns, the date and time as well as the resident's signature. The person picking up the keys must bring a photo ID.
Download a letter of authorisation here.
Pick up from a Joo key lockbox
You can agree with our rental representative that you pick up your keys from the 24/7 key lockbox. The lockboxes are located in Joo Kodit offices. We'll send you a message with the code to open the front door and the lockbox.
How to use the key lockboxes
Opening the lockbox
Please enter the code you received via text message on the keypad of the lockbox and press OK. If you prefer to use a QR code, you’ll find a link to the QR code in the message. The link will take you to a page with the QR code and further instructions.
The system opens the lockbox associated with the code. Pick up your keys and close the lockbox.
All done? Perfect! You’re ready to move in to your new home.
Did something go wrong?
Please ensure that you keyed in the correct code. You can also try to open the lockbox with a QR code, which you can find via a link in the same text message.
Make sure that all the lockboxes are closed and wait a moment. Then key in the code on the keypad again.
If you see the following text – ”tuntematon koodi, syötä uusi” (”unknown code, please enter a different one”) – press C, write the code again, and then press OK. This will reset the code.
Please take note of the following, too:
The keys will open the lockbox for 72 hours (3 days) from the time the message was sent to you. If the code has expired, please contact the Joo Kodit customer service by phone on +358 20 766 1390 or via chat on Jooppi app. Kindly also let us know if you’ve lost the message with the code.