Joo Kodit billing will be transferred to Ropo 16 September, 2024. After that, you will receive your rent bills from Ropo, who will also manage all billing-related customer services.
The bank account number and reference numbers will also change, so please check the new payment details on your bill. In the future, each bill will have a unique reference number.
You will receive your rent bills via email, unless otherwise agreed. Starting from 16 September, the sender's email address is laskutuspalvelu@ropo.com. You can also view your bills in the Jooppi residents’ app as before.
In the MyRopo service, you can check your billing status and make payments. You can also get in contact with Ropo's customer service. You can also see their other contact details here.
No worries, we can redirect the payment to the correct account, so you don't need to do anything. However, please use the new payment details for your next rent.
You will receive a reminder letter about your overdue bills. Please pay the bill according to the payment information provided in the letter.
The new payment details are not updated automatically in your old eInvoice agreement. Here’s what you need to do:
Cancel your old eInvoice agreement.
Set up a new eInvoice agreement with the new payment details provided by Ropo. You can find detailed instructions for setting up eInvoices here.
No, you don't. Joo Kodit will inform them about the changes.
The easiest way to manage your queries is through the MyRopo service. There, you can check your billing status and make payments. You can also reach Ropo's customer service via MyRopo.
You can also see their other contact details here.
Do you have any questions about the water charge, media fee, or any other details on your bill? Our Joo team is happy to assist you via the Jooppi app chat, via email at joo@joo-kodit.fi, or by phone on 020 766 1390 (weekdays from 8 a.m. to 3 p.m.). Standard mobile and local call rates apply.
If you have received a letter from Intrum, please pay the bill to Intrum using the payment details provided in the letter.
If you have any questions about paying Intrum's bills, please contact Intrum's customer service.
If your tenancy agreement lists Niskanen Residential or Jaakko Niskanen as the property owner, the above-mentioned changes do not apply to you. You will continue to get your bills from Joo Kodit as before.
If you have any questions, please contact the Joo team via the Jooppi app chat, by email at joo@joo-kodit.fi, or by phone on 020 766 1390 (weekdays from 8 a.m. to 3 p.m., standard mobile and local call rates apply).